- Home Delivery is Tuesday through Saturday
- If Monday is a holiday the Home Delivery staff is off on Tuesday
- The FedEx driver that covers my neighborhood needs either a GPS or lessons in reading
- It’s really hard to prove that you didn’t get something
On the 25th FedEx delivered an order from Keurig to my house. It was K-cups of iced coffee because Kitti and I have been drinking it like crazy and it’s not something I’ve been able to find in stores. The tracking information said it was delivered. It wasn’t there when I got home, so I did the usual thing of checking to see if my neighbors took it in, rifled through the junk mail to see if a delivery attempt notice was left and the package was mistakenly noted as delivered, and eventually resigned myself to the fact that the package had been left on my porch and someone walked off with it. I made myself feel better by imagining the thief opening the box only to find four dozen tiny cups of coffee grounds and being really disappointed.
On the 27th I reported it as lost and waited for FedEx to get back to me.
Also on the 27th my mom bought a violin for me. A kind-of expensive electric violin. She paid extra for Saturday delivery. Saturday morning I was up about 9, hanging out in the living room with the dog, doing nothing. When mom came over around noon she asked if I’d gotten it yet. I said no, figuring that they just hadn’t delivered yet. Mom went online and showed me the delivery confirmation that said it had been dropped off at 9:45.
I have a dog. If someone DOES come up the steps (even if they’re going into the house next door) he wanders over and sits by the door in case it’s someone coming to our house. Not in a watchdog kind of way. More in a “I just met you and I love you” way. Anyhow. Me. Dog. Living room. Door? No. Kitti and the dog went out for a walk sometime after 10am, so if something had been left on the porch they would have seen it.
So mom called in and reported it as missing. Yes, we checked with the immediate neighbors. We even walked to $MyHouseNumber on the streets parallel to mine in case the driver just got turned around in the one-way streets and left it on the wrong block. No luck.
BOTH things are tagged as “Delivered: Left on porch.” FedEx has to get in touch with the driver and have him (or her) go back to where they delivered it. They aren’t working today because yesterday was a holiday (See #2 above). I don’t really know what good that’s going to do. The driver will go back to where he (or she) delivered it, say “that’s the house” and how will anyone know it’s actually my house? Will someone go with the driver? If the driver realizes they screwed up the first time and goes to my house on the re-check and says “that’s the house” whilst pointing at my house, how can I prove he (or she) didn’t deliver there the first two times? “See this empty spot? This is where the coffee isn’t. And over here? That’s where there isn’t a violin.”
I’d already ordered more coffee before we knew the violin was missing. It’s also being shipped FedEx. I wonder if it’ll ever show up, or if I’ll be out the price again. More importantly, I hope mom can get a refund on the violin and the shipping cost.